Online Store Policies

DOMESTIC SHIPPING

Orders of $75 or more enjoy free shipping within the United States.  Most shipments will be sent via United States Parcel Service (USPS) Priority Mail. We strive to reduce our carbon footprint by using as little packaging as possible when shipping our products to you.  

We will inform you if an item is out of stock and when it will be available. Goods will be sent to the address given by you in your order. 

INTERNATIONAL SHIPPING

Delivery addresses outside the United States will be assessed additional shipping fees based on the United States Parcel Service (USPS) rates to that country.  Please contact us in advance of ordering to get international shipping rates. 

Most shipments sent outside of the United States will be sent via United States Parcel Service (USPS) flat rate international shipping.  You may have to pay import duties and taxes, which are levied once a shipment reaches your country. You must meet any additional charges for customs clearance. Please note, customs policies vary widely from country to country. We recommend you contact your local customs office for further information prior to placing your order. International shipments may be subject to cross-border inspections by customs authorities.

PRODUCT AVAILABILITY

At Indigo Traders, we strive to have each item listed online available to ship within 1-3 business days.  Because we are a small, family-run business that personally sources our products, we have a good sense of our inventory and can keep our listings current.  Though we can't anticipate large orders that may reduce our inventory significantly, we will do our best to get your order to you in a very timely manner. Please keep in mind, Indigo Traders reserves the right to cancel any order if the product is no longer available. No compensation will be paid in such cases, but the customer will be fully refunded for the unavailable item.

RETURNS

Your satisfaction is our top priority.  If for any reason you are not completely satisfied with your order, we offer a full refund of the purchase price (excluding shipping fees) when item is returned in its original condition within 30 days of purchase.  Please include a copy of your receipt when returning an item.  Return items to Indigo Traders, 7878 SW Capitol Hwy, Portland, OR 97219.

CONTACT US

If you should have any questions about online ordering from Indigo Traders, please contact Samir at 503-780-2422 (9am-6pm PST) with any questions or concerns you have.  If you don't see what you want listed in our online store, give us a call or send us an email.  We look forward to assisting you.