Orders of $75 or more enjoy free shipping within the United States. Most shipments will be sent via United States Parcel Service (USPS) or United Parcel Service (UPS). In most circumstances, orders are processed and shipped within 1-3 days of receiving your order. USPS Priority Mail typically takes 2-3 days for delivery. We strive to reduce our carbon footprint by using as little packaging as possible when shipping our products to you.
We will inform you if an item is out of stock and when it will be available. Goods will be sent to the address given by you in your order.
Delivery addresses outside the United States will be assessed shipping fees based on USPS, UPS or DHL rates to that country. Please contact us in advance of ordering to get international shipping rates. You may need to pay import duties and taxes, which are levied once a shipment reaches your country. You must meet any additional charges for customs clearance. Please note, customs policies vary widely from country to country. We recommend contacting your local customs office for further information prior to placing your order. International shipments may be subject to cross-border inspections by customs authorities.
Discount or promo codes offered through our online store may be used during the online checkout process. The discount will be applied at checkout. One discount code is allowed per order. Discount codes may not be used to purchase gift cards. Restrictions may apply.
We care deeply about our planet and strive to reduce our carbon footprint by using minimal packaging with our in-store and online orders. We use recycled paper gift boxes and bags and minimize the use of plastic packaging whenever possible.
At Indigo Traders, we strive to have each item listed online available to ship within 1-3 business days. Because we are a small, family-run business that personally sources our products, we have a good sense of our inventory and can keep our listings current. Though we can't anticipate large orders that may reduce our inventory significantly, we will do our best to get your order to you in a very timely manner. Please keep in mind, Indigo Traders reserves the right to cancel any order if the product is no longer available. No compensation will be paid in such cases, but the customer will be fully refunded for the unavailable item.
Your satisfaction is our top priority. If for any reason you are not completely satisfied with your order, we offer a full refund of the purchase price (excluding shipping fees) when item is returned in its original condition within 30 days of purchase. Please include a copy of your receipt when returning an item. Return items to Indigo Traders, 7814 SW Capitol Hwy, Portland, OR 97219.
If you should have any questions about online ordering from Indigo Traders, please contact Samir at 503-780-2422 (9am-6pm PST) with any questions or concerns you have. If you don't see what you want listed in our online store, give us a call or send us an email at firstname.lastname@example.org. We look forward to assisting you.